Welcome to Polycarbonategreenhouse.co.uk. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By placing an order, you agree to be bound by these terms.
1. Introduction
This website is operated by Design 2 Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Design 2 Ltd. We are a company registered in England and Wales under company number [Insert Number, if applicable].
2. Eligibility & Ordering
By placing an order, you confirm you are at least 18 years old or have parental consent.
When you click “Pay Now” (or equivalent), you are making an offer to buy. A contract is only formed when we send you a Dispatch Confirmation email.
We reserve the right to refuse any order (e.g., due to stock shortages or pricing errors).
3. Pricing and Payment
All prices are shown in GBP (£) and include VAT (where applicable).
We must receive payment in full before any goods are dispatched.
Drip Pricing: The total price shown at checkout includes all mandatory charges. Delivery fees are clearly displayed before you finalise your order.
4. Delivery
We aim to deliver goods within [3-5] working days. Unless otherwise agreed, all goods will be delivered within a maximum of 30 days.
If we cannot meet the delivery date, we will notify you and offer an alternative or a full refund.
5. Right to Cancel (Change of Mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
Notification: You must inform us of your decision to cancel via info@polycarbonategreenhouse.co.uk.
Condition of Items: To receive a full refund, items must be returned in their original, unopened, and resalable condition. If the value of the goods is diminished by any amount as a result of handling the goods beyond what is necessary to establish their nature (e.g., breaking seals or damaging retail packaging), we may significantly reduce your refund.
Exemptions: We cannot accept returns for [Insert Items, e.g., earrings, underwear, or unsealed software] due to hygiene and health protection reasons.
6. Return Shipping Costs
Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Return shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.
7. Faulty or Damaged Goods
If your product is faulty, not as described, or unfit for purpose, you are protected by the Consumer Rights Act 2015.
30-Day Right to Reject: If the fault appears within 30 days of delivery, you are entitled to a full refund.
After 30 Days: We will offer a repair or replacement. If this is unsuccessful, you may then be entitled to a refund.
In the event of a genuine fault, we will reimburse your reasonable return postage costs.
8. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 14 days using the original method of payment.
We will refund the standard outbound delivery cost you paid when ordering (premium/express delivery upgrades are non-refundable).
9. Limitation of Liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraud. However, we are not responsible for any indirect losses or loss of profit.
10. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
