Last Updated: [30/03/2026]
At Polycarbonategreehouse.co.uk, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Who We Are
Design 2 Ltd is the “data controller” for the personal information collected through this website.
- Registered Address: 44-54 Orsett Road, Grays, Essex, RM17 5ED
- Email: info@polycarbonategreenhouse.co.uk
2. Information We Collect
We collect information you provide directly to us, including:
- Identity Data: Name, title, and date of birth.
- Contact Data: Billing address, delivery address, email, and telephone numbers.
- Financial Data: Payment card details (processed securely via our payment provider; we do not store full card numbers).
- Transaction Data: Details about payments to and from you and products you have purchased.
- Technical Data: IP address, browser type, and location data (collected via cookies).
3. How We Use Your Information
We only use your data when the law allows us to. Most commonly:
- To Fulfill Your Order: To process payments, arrange delivery, and provide updates.
- Legal Obligation: For tax and accounting purposes (keeping records of sales).
- Legitimate Interests: To improve our website and respond to customer service enquiries.
- Marketing: If you have opted-in, we may send you newsletters. You can opt-out at any time.
4. Who We Share Your Data With
We do not sell your data. We only share it with essential third parties to run our business, such as:
- Courier Services: (e.g., Royal Mail, DPD) to deliver your items.
- Payment Processors: (e.g., Stripe, PayPal, Shopify Payments) to securely process your transaction.
- Marketing Tools: (e.g., Mailchimp) if you have subscribed to our emails.
5. Data Retention
We keep your personal information only as long as necessary. For example, UK tax law requires us to keep basic information about our customers (Contact, Identity, and Transaction Data) for six years after they cease being customers.
6. Your Rights
Under UK GDPR, you have the following rights:
- Access: You can request a copy of the data we hold about you.
- Correction: You can ask us to fix inaccurate information.
- Deletion: You can ask us to delete your data in certain circumstances.
- Object/Restrict: You can object to us processing your data for marketing.
To exercise these rights, please contact us at info@polycarbonategreenhouse.co.uk.
7. Cookies
Our website uses cookies to distinguish you from other users and keep track of your shopping basket. You can set your browser to refuse cookies, but some parts of the store may not function correctly.
8. Complaints
If you have a concern, please contact us first. If we cannot resolve it, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
